terms and conditions
Payment
- A deposit of £20 per person is required to confirm booking.
- Please make cheques payable to “M Jones”. Once your payment has cleared your booking will be confirmed and a legally binding contract is formed.
- Payment balance must arrive Four weeks prior to your Ride Rural experience.
CANCELLATION BY THE CUSTOMER
If you cancel your Ride Rural experience after paying your deposit the following will apply:-
- Cancellation 4 weeks or more prior to arrival date: Loss of deposit per person only.
- Cancellation less than 4 weeks prior and up to 1 week prior: 50% per person will be deducted from your balance and the remaining sums will be refunded unless you can provide a valid Doctors certificate then you will only lose your deposit.
- Cancellation less than 1 week prior will result in the loss of full payment unless you can provide a valid Doctors certificate then you will lose only 50% per person and the remaining funds will be refunded.
- Ride Rural will do our best to accommodate your trip if you require changing the date for any unforeseen circumstance.
- Please make alternate insurance arrangements if these terms and conditions are not to your satisfaction.
CANCELLATION BY Ride Rural
- If Ride Rural is forced to cancel your trip you will receive a full refund including your deposit, except where Ride Rural is forced to cancel due to third parties not being able to honour the terms and conditions and cancellation procedures.
- Ride Rural reserves the right to cancel a trip at anytime.
- Please make alternate insurance arrangements if these terms and conditions are not to your satisfaction.
SAFETY ON YOUR TRIP
- Mountain Bike riding on whatever terrain includes both excitement and an element of risk. Every individual must be responsible for their own safety at all times. Accidents do happen from time to time and you are reminded of this risk. However, careful attention to the guide and riding techniques should mean an accident free trip so please be aware.
- Ride Rural will always have a qualified first aider riding with you at all times. Only in exceptional circumstances will this not be available immediately. If this is the case a qualified first aider shall be no more than 20 minutes away by vehicle in the event of an emergency.
- Anyone deliberately ignoring safety advice from one of our guides will be asked to leave the party for the safety of others.
- No persons under the age of 18 will be allowed to ride in a group led by Ride Rural unless accompanied by a responsible adult, who must agree to take full responsibility for the safety of that minor.
- No rider will be forced to take part in any activity on a bike or otherwise that they feel is unsafe or has an element of risk that they are not happy with. In these instances it will be the rider’s responsibility to inform the guide that they do not wish to take part at that point and the guide will make alternative provision for that rider where it is reasonably practicable.
- If you are bringing your own bike it is essential that it is a fully serviced and an operational bike.
- All customers must wear an approved safety helmet at all times when riding on our trips. There will be no exceptions to this rule. ‘No helmet, No ride’!!
- The weather in the UK can be changeable at times. You must make provision for suitable clothing at all times. See what to bring.
- Ride Rural reserves the right to cancel the rest of a day’s riding for the whole group if our guide believes the weather makes it unsafe to ride OR if someone warrants the guide’s full attention in the event of an incident. In both cases no refunds will be available on sums already paid.
MISCELLANEOUS CONDITIONS
- Ride Rural has comprehensive Public Liability Insurance with CTC. Neither Ride Rural nor the venues we use will be liable for any personal injury or damage to your property at any time during your trip.
- Ride Rural offer small group trips that involve contact with people, some of whom you will probably not know at first. It is expected that everyone coming on one of our trips behaves with respect for others and at no time displays any rude or abusive behaviour. If anyone displays any sort of behaviour that is unsociable or in anyway dangerous we will reserve the right to ask them to leave in the interests of the comfort of others and there will be no refund of sums already paid.
- Any emergency repairs carried out by our guides on your own bike whilst out riding with Ride Rural will only be done on your behalf with your approval first. In no way whatsoever can any liability be accepted should any repair subsequently prove insufficient. Any parts replaced on your own bike will need to be funded for by yourself, including inner tubes.
- If you are unable to continue your ride due to un-repairable mechanical failure and after the guide have used all resources available we will be unable to provide any form of refund.
- Wear and tear on hire bikes will be replaced by Ride Rural.
- All of our overnight trips are priced on bed and breakfast only. Bed and breakfast accommodation is provided. You will be required to cater your own evening meal whilst on your trip, Lunch will be provided.
- Mountain Biking by its very nature is a sporting activity; it involves exercise that takes effort. This can be as gentle or extreme as you wish. Ride Rural will not force anyone to participate at a level they clearly state they do not wish to.
- Two or more days cycling will take its toll in some form; the fitter you are, the less tired you will become. It is expected that people applying to come on one of our Ride Rural experiences consider both their own health and the enjoyment of others, by ensuring they also are at a “reasonable” level of fitness. (i.e. - not below average)
- Ride Rural Mountain Bike leaders are accredited by SMBLA(Scottish Mountain Bike Leaders Award) approved by British Cycling.
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